For any kind of healthcare organization to achieve success, you need to prioritize the patient experience. You need your patients to have a positive experience and feel comfortable at your facility. Otherwise, they will not come back and won’t recommend your organization to their friends and family. So, what can you do to improve the patient experience? There are many smart ways to improve the patient experience, which should help you retain and attract new patients to your facility. This will help you to develop a positive reputation and stand out from the competition. Interested? Keep reading to find out more.
Get Patient Feedback
One of the best steps to take when looking to improve the patient experience is to seek feedback. Without getting feedback directly from your patients, you are operating in the dark, and any changes will be guesswork. Seek feedback and look out for any consistencies in areas that could be improved. You could also use social listening tools to see what people are saying about your facility online.
Provide Staff Training in Customer Service
Attending a healthcare facility can be daunting and made much worse by staff that do not make you feel comfortable. This is why it is important to hire staff that have strong communication skills and a good bedside manner, but you should also provide training so that every staff member knows how to make patients feel comfortable.
Use Name Badges & Lanyards
Leading on from this, you can also make patients feel welcome and safe with the use of name badges and lanyards. Healthcare facilities can feel overwhelming with so many people coming and going, so people need to know who the staff are and what their position is. Name badges and lanyards make it easier for people to know who they are talking to and can be useful for your staff too. You can get NHS lanyards that will make it easy to distinguish staff and make patients feel more comfortable when talking with staff.
Reduce Waiting Times
Most people would say that the worst aspect of healthcare is the waiting times. Therefore, you can improve the experience by reducing waiting times. This is not always easy, but improving the scheduling process, perhaps by using an after hours answering service, and workflow efficiency will hopefully help you to cut down on waiting times.
Create a Welcoming Waiting Area
Leading on from this, you also need to create a welcoming waiting area for your patients. This will include having comfortable seating, reading literature, games for children, plants, natural light, and perhaps soothing music playing quietly in the background. You also need to keep the entire facility as clean as possible throughout the week.
These are a few of the best ways that you can improve the patient experience at your healthcare facility. Hopefully, this post will give you a few ideas for positive changes that you can make that will improve the experience for your patients and help you to develop a positive reputation quickly.